Privacy Policy

Last Updated: 28 September 2026

At ZMAAS, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how ZMAAS Ltd (“ZMAAS”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit or make a purchase through zmaas.co.uk (the “Website”), contact us, or otherwise interact with our services.

Please read this Privacy Policy carefully so that you understand how we handle your information.

1. Who We Are

ZMAAS is an online jewelry retailer operated by:

ZMAAS Ltd
Registered Office:
Office 13503
182–184 High Street North East
East Ham, London
E6 2JA
United Kingdom

Website: zmaas.co.uk

For privacy-related questions or requests, please contact us using the contact details provided on our Website.

ZMAAS Ltd is responsible for deciding how and why your personal information is processed in connection with our Website and services.

2. Information We Collect

Depending on how you interact with ZMAAS, we may collect different types of personal information.

Information You Provide to Us

When you place an order, create an account, contact us, subscribe to communications, or otherwise interact with our Website, we may collect information such as:

  • Full name
  • Billing address
  • Delivery/shipping address
  • Email address
  • Telephone number
  • Order details
  • Payment-related information
  • Information you provide when contacting customer support
  • Account login information, where applicable
  • Any other information you voluntarily provide to us

We only request information that is reasonably necessary for the relevant purpose.

Information Collected Automatically

When you visit our Website, certain information may be collected automatically, depending on the technologies and services enabled on the Website.

This may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • General location information derived from your IP address
  • Pages visited
  • Products viewed
  • Referring website
  • Date and time of visits
  • Website interactions and browsing activity
  • Technical information relating to your device

This information may help us operate, secure, analyse, and improve our Website.

3. How We Use Your Information

We may use your personal information for the following purposes:

Processing and Fulfilling Orders

We use your information to:

  • Process purchases
  • Confirm and manage orders
  • Arrange delivery
  • Provide order updates
  • Process returns, refunds, and exchanges
  • Provide customer support
  • Maintain records relating to your transactions

Providing Customer Support

If you contact us, we may use the information you provide to respond to your questions, resolve problems, and provide assistance relating to our products or services.

Improving Our Website

We may use information about how visitors use our Website to understand customer preferences, improve website functionality, improve our products and services, and develop a better shopping experience.

Website Security

We may process technical and usage information to help detect, prevent, and investigate fraud, abuse, security incidents, and unauthorised activity.

Legal and Regulatory Requirements

We may process and retain information where necessary to comply with applicable legal, regulatory, accounting, tax, or other lawful obligations.

Marketing

Where permitted by applicable law, we may use your information to send information about ZMAAS products, promotions, offers, or other marketing communications.

Where consent is required, we will ask for your consent before sending such communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

4. Our Legal Bases for Processing Personal Information

Where applicable, we process personal information on one or more of the following legal bases:

Contract

We may process information when it is necessary to enter into or perform a contract with you, such as processing and delivering an order you have placed.

Legal Obligation

We may process information when necessary to comply with a legal or regulatory obligation.

Legitimate Interests

We may process information where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.

Examples may include maintaining website security, preventing fraud, improving our services, and managing our business.

Consent

Where required, we may process information based on your consent.

Where processing is based on consent, you generally have the right to withdraw that consent at any time.

5. Payment Information

When you purchase from ZMAAS, payments may be processed through third-party payment providers.

Depending on the payment methods available on our Website, your payment information may be processed directly by the relevant payment provider.

We do not need to store complete payment card details ourselves where payment processing is handled securely by a third-party payment provider.

Payment providers may process your information according to their own privacy policies and terms.

We recommend reviewing the privacy information provided by the payment provider you use.

6. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted third parties where necessary to operate our business and provide our services.

These may include:

  • Payment processing providers
  • Delivery and shipping providers
  • Website hosting and technology providers
  • E-commerce and website service providers
  • Customer service providers
  • Analytics providers
  • Marketing service providers, where applicable
  • Fraud prevention and security providers
  • Professional advisers
  • Government authorities, regulators, law enforcement agencies, or other parties where legally required

We only share information where there is a legitimate reason to do so and, where required, appropriate contractual and legal safeguards are used.

7. Third-Party Services

Our Website may use services provided by third parties.

These services may include payment processing, website functionality, analytics, advertising, customer support, email communications, shipping, fraud prevention, or other technology services.

Third-party providers may process certain information on our behalf or independently according to their own privacy policies.

We recommend reviewing the privacy policies of relevant third-party providers where appropriate.

8. Cookies and Similar Technologies

Our Website may use cookies and similar technologies.

Cookies are small files or pieces of information stored on your device when you visit a website. They can help websites remember information, operate correctly, maintain shopping baskets, understand website usage, and provide certain functionality.

Some cookies may be necessary for the Website to operate, such as cookies required for security, shopping basket functionality, checkout, or other essential functions.

Other cookies, such as certain analytics, advertising, or preference cookies, may require your consent depending on how they are used.

Where required by applicable law, we will ask for your consent before placing or accessing non-essential cookies or similar technologies.

You can also manage certain cookie settings through your browser.

Our cookie practices may change as we add or remove website services. We will update our cookie information where necessary.

The ICO advises that non-essential cookies generally require active consent and that users should be given clear information about what cookies do and why they are used.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining appropriate business records, resolving disputes, preventing fraud, and complying with legal, tax, accounting, and regulatory obligations.

The exact retention period may vary depending on the type of information and the reason we need it.

When information is no longer required, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of it where appropriate.

10. International Transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is made in accordance with applicable data protection law and that appropriate safeguards are in place where required.

11. Keeping Your Information Secure

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no online service or method of electronic transmission can be guaranteed to be completely secure.

You should also take appropriate steps to protect your own account and personal information, including using strong passwords and avoiding sharing account credentials with others.

12. Your Privacy Rights

Depending on the circumstances and applicable law, you may have rights concerning your personal information.

These may include the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Request deletion of your personal information in certain circumstances
  • Request restriction of processing in certain circumstances
  • Object to certain processing
  • Request portability of information in certain circumstances
  • Withdraw consent where processing is based on consent
  • Object to direct marketing
  • Make a complaint to the Information Commissioner’s Office (ICO)

These rights are subject to certain legal conditions and exemptions.

For more information about individual data protection rights, you can consult the Information Commissioner’s Office guidance.

13. Direct Marketing

If you receive marketing communications from ZMAAS, you can choose to stop receiving them at any time.

You can unsubscribe using the unsubscribe link included in marketing emails or contact us directly.

We will respect applicable legal requirements relating to electronic marketing communications.

Please note that even if you opt out of marketing communications, we may still send essential service-related communications, such as order confirmations, delivery updates, account notices, or information relating to a transaction you have made.

14. Children’s Privacy

Our Website is intended for a general audience and is not specifically directed at children.

We do not knowingly seek to collect personal information from children where such collection is not permitted by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the situation and take appropriate action.

15. Links to Other Websites

Our Website may contain links to websites or services operated by third parties.

If you follow a link to another website, that website will have its own privacy policy and terms.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, services, technology, legal requirements, or data processing practices.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we handle personal information.

17. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have a concern about how we use your personal information, please contact ZMAAS through the contact details available on our Website.

ZMAAS Ltd
Office 13503
182–184 High Street North East
East Ham, London
E6 2JA
United Kingdom

Website: zmaas.co.uk

18. Complaints

We hope that we can resolve any privacy concerns you may have directly.

However, if you are unhappy with how we have handled your personal information, you may have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.

You can find information about contacting the ICO on its official website.

ZMAAS Ltd
ZMAAS — zmaas.co.uk