Terms & Conditions
Last Updated: 28 September 2026
Welcome to ZMAAS.
These Terms & Conditions (“Terms”) govern your use of zmaas.co.uk (the “Website”) and your purchase of products from ZMAAS.
Please read these Terms carefully before using our Website or placing an order.
By using our Website, you agree to these Terms. If you do not agree with these Terms, please do not use the Website.
These Terms do not affect any rights you have under applicable consumer protection law that cannot legally be excluded or restricted.
1. About ZMAAS
The Website is operated by:
ZMAAS Ltd
Registered Office:
Office 13503
182–184 High Street North East
East Ham, London
E6 2JA
United Kingdom
Website: zmaas.co.uk
Throughout these Terms, “ZMAAS”, “we”, “us”, and “our” refer to ZMAAS Ltd.
“Customer”, “you”, and “your” refer to any person who accesses our Website or purchases products from us.
2. Using Our Website
You may use our Website for lawful purposes only.
You agree not to:
- Use the Website for fraudulent or unlawful purposes
- Attempt to gain unauthorised access to our systems
- Interfere with the operation or security of the Website
- Introduce malicious software, viruses, or harmful code
- Copy, reproduce, distribute, or exploit Website content without permission
- Use automated systems to access or collect Website content without our permission
- Use information obtained from the Website to carry out unlawful activities
We reserve the right to restrict or suspend access to the Website where reasonably necessary to protect our business, customers, Website, or systems.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications, measurements, colours, and other information displayed on our Website are accurate.
However, minor variations may occur.
For example, the appearance of a product may vary slightly depending on your device, screen settings, lighting, photography, or manufacturing characteristics.
Product photographs are intended to provide a representation of the product. They may not always reproduce the exact physical appearance or scale of an item.
If a product has specific characteristics, materials, dimensions, care instructions, or other important information, please review the product description before placing your order.
4. Product Availability
Products displayed on our Website are subject to availability.
We may update, discontinue, or temporarily remove products without prior notice.
If you place an order for a product that subsequently becomes unavailable, we will contact you and, where appropriate, provide a refund for the unavailable product.
5. Prices
All product prices are displayed on the Website.
Where applicable, prices will include VAT or other taxes that we are legally required to include in the displayed price.
The final amount payable will be shown before you complete your purchase.
Prices may change from time to time. A price change will not affect an order that we have already accepted, except where required or permitted by law.
6. Promotions and Discount Codes
From time to time, ZMAAS may offer promotional codes, discounts, sales, or other special offers.
Unless otherwise stated:
- Promotional codes must be entered during checkout
- A promotional code cannot normally be applied after an order has been completed
- Promotional codes may have expiry dates
- Some products may be excluded from promotions
- Promotions cannot normally be combined unless explicitly stated
- We reserve the right to withdraw or modify a promotion where reasonably necessary
Specific terms applying to a promotion will be communicated with that promotion.
7. Placing an Order
When you place an order through our Website, you are making an offer to purchase the selected products.
After placing an order, you may receive an acknowledgement confirming that we have received your order.
An order acknowledgement does not necessarily mean that your order has been accepted.
Your order will be accepted when we confirm acceptance or otherwise confirm that the products have been dispatched, depending on the circumstances.
If we cannot accept your order, we will notify you and, where payment has already been taken, arrange an appropriate refund.
8. Order Cancellation
You may have a statutory right to cancel an online purchase within the applicable cancellation period under UK consumer law.
Further information about cancellations, returns, refunds, and applicable exceptions is provided in our Returns & Refund Policy.
Certain products may be excluded from statutory cancellation rights where a legal exception applies, such as certain personalised or customised products.
Nothing in these Terms limits your statutory consumer rights.
9. Payment
Payment must be made using one of the payment methods available during checkout.
You confirm that you have the necessary authorisation to use the payment method provided.
Payments may be processed by third-party payment providers.
We do not necessarily store complete payment card information ourselves.
Your payment provider may have its own terms and privacy policy governing payment processing.
We reserve the right to refuse or cancel an order where a payment cannot be authorised or where we reasonably suspect fraudulent or unauthorised activity.
10. Delivery
We aim to dispatch and deliver orders within the estimated delivery times displayed on the Website or provided during checkout.
Delivery times are estimates and may vary due to circumstances outside our reasonable control.
These circumstances may include:
- Courier delays
- Severe weather
- Postal disruptions
- Customs procedures
- Public holidays
- Technical issues
- Events outside our reasonable control
We will take reasonable steps to keep you informed where a significant delivery delay becomes known to us.
Where consumer law gives you specific rights concerning delivery times, those rights remain unaffected.
11. Delivery Address
You are responsible for providing an accurate and complete delivery address.
Please carefully check your delivery details before completing your purchase.
If you provide an incorrect or incomplete address and the order cannot be delivered as a result, additional delivery or redirection costs may arise.
Where an order has already been dispatched, we may not be able to change the delivery address.
12. International Orders
If we offer delivery outside the United Kingdom, international orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country.
Unless expressly stated otherwise during checkout, such charges may be the responsibility of the customer.
Customers are responsible for ensuring that products ordered can legally be imported into their destination country.
International delivery times may also vary due to customs procedures and local delivery services.
13. Returns and Refunds
Our Returns & Refund Policy explains our procedures for:
- Change-of-mind returns
- Faulty or damaged products
- Incorrect products
- Refunds
- Exchanges
- Personalised products
- Return shipping
You can review the policy on our Website.
Nothing in our Returns & Refund Policy or these Terms limits your statutory consumer rights.
14. Faulty or Incorrect Products
If you receive a product that is faulty, defective, damaged, incorrectly supplied, or not as described, please contact us.
Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, refund, or another legal remedy.
Please contact us as soon as reasonably possible after discovering an issue so that we can investigate and assist you.
15. Jewelry Care
Jewelry can require appropriate care to maintain its appearance and condition.
We recommend following any care instructions provided with your product or on the relevant product page.
Depending on the type of jewelry, exposure to substances such as perfumes, cosmetics, chemicals, cleaning products, salt water, chlorine, or excessive moisture may affect its appearance or condition.
Normal wear and tear may occur over time.
Nothing in this section limits your statutory rights concerning products that are faulty or do not conform to applicable legal requirements.
16. User Accounts
If our Website allows you to create an account, you are responsible for maintaining the confidentiality of your login information.
You should notify us if you believe that your account has been accessed without your permission.
You must provide accurate information when creating an account and keep your information up to date.
We reserve the right to suspend or terminate an account where reasonably necessary for security, legal, or operational reasons.
17. Intellectual Property
Unless otherwise stated, the content and materials appearing on the Website are owned by or licensed to ZMAAS Ltd.
This may include:
- Logos
- Brand names
- Product photographs
- Graphics
- Website design
- Text
- Product descriptions
- Layouts
- Images
- Videos
- Software
- Other website materials
You may view and use the Website for your personal, non-commercial shopping purposes.
You must not reproduce, copy, modify, distribute, publish, sell, license, or commercially exploit our Website content without our prior written permission, except where permitted by applicable law.
ZMAAS and associated branding may constitute trademarks or other protected intellectual property.
18. Product Reviews and User Content
If we allow customers to submit reviews, photographs, comments, or other content, you are responsible for ensuring that the content you submit:
- Is truthful and not misleading
- Does not infringe another person’s intellectual property rights
- Does not contain unlawful or harmful material
- Does not contain malicious software
- Does not impersonate another person
- Does not contain inappropriate personal information belonging to another person
By submitting content to the Website, you grant ZMAAS a non-exclusive right to use, reproduce, display, and publish that content for purposes connected with operating and promoting our business, subject to applicable law.
We reserve the right to remove content that violates these Terms or applicable law.
19. Website Availability
We aim to keep our Website available and functioning properly.
However, we do not guarantee that the Website will always be available, uninterrupted, error-free, or free from viruses or other harmful components.
We may temporarily suspend, modify, or restrict access to parts of the Website for maintenance, security, updates, or other operational reasons.
20. Third-Party Websites and Services
Our Website may contain links to third-party websites or services.
These links may be provided for convenience or additional information.
We do not control third-party websites and are not responsible for their content, availability, security, privacy practices, or terms.
Your use of third-party websites is subject to the relevant third party’s own terms and policies.
21. Privacy
Our collection and use of personal information is explained in our Privacy Policy.
By using the Website, you acknowledge that personal information may be processed in accordance with that Privacy Policy.
22. Cookies
Our Website may use cookies and similar technologies.
Information about how cookies and similar technologies are used is provided in our relevant cookie information and Privacy Policy.
Where applicable, we will request consent for non-essential cookies in accordance with applicable law.
23. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
This includes liability that cannot legally be excluded or limited under applicable consumer protection law.
Subject to the above, ZMAAS will not be responsible for losses that are not reasonably foreseeable arising from your use of the Website or products.
We are not responsible for events or circumstances outside our reasonable control, subject to your statutory rights.
Nothing in these Terms affects your legal rights as a consumer.
24. Events Outside Our Control
We will not be responsible for delays or failure to perform our obligations where the delay or failure results from circumstances beyond our reasonable control.
Such circumstances may include, for example:
- Natural disasters
- Severe weather
- Fire
- Flood
- Epidemics or pandemics
- War
- Terrorism
- Civil unrest
- Government restrictions
- Strikes or industrial disputes
- Transportation disruptions
- Postal or courier disruption
- Telecommunications or internet failures
- Cybersecurity incidents affecting third-party infrastructure
Where reasonably possible, we will notify affected customers and take reasonable steps to minimise the impact.
25. Fraud and Suspicious Transactions
We take reasonable measures to help protect our customers and business against fraudulent transactions.
We may delay, refuse, or cancel an order where there are reasonable grounds to suspect fraud, unauthorised payment activity, abuse of promotional offers, or other unlawful activity.
Where an order is cancelled after payment has been taken, we will arrange an appropriate refund where required.
26. Age Requirements
Our Website is not intended to facilitate unlawful purchases by individuals who are under any applicable legal age requirement.
If a product or service has a specific legal age restriction, that restriction will apply.
Parents or guardians are responsible for supervising minors’ use of the Website where appropriate.
27. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Website, products, services, business practices, or applicable legal requirements.
The latest version will be published on this page.
The date at the top of this page indicates when the Terms were last updated.
Changes will not affect rights that have already arisen under an order unless required or permitted by law.
28. Governing Law
These Terms are governed by the laws of England and Wales, unless applicable consumer law in your country provides otherwise.
If you are a consumer, you may also have mandatory rights under the laws of the country in which you live that cannot be excluded by these Terms.
Nothing in these Terms removes or limits those rights.
29. Disputes
If you have a concern or dispute regarding an order or our services, please contact us first so that we can try to resolve the matter directly.
We will consider complaints fairly and take reasonable steps to resolve legitimate concerns.
Your statutory rights to pursue a legal remedy are not affected by this section.
30. Contact Us
If you have questions about these Terms, your order, our products, or our services, please contact us through the contact details available on our Website.
ZMAAS Ltd
Office 13503
182–184 High Street North East
East Ham, London
E6 2JA
United Kingdom
Website: zmaas.co.uk
31. Entire Agreement
These Terms, together with our Privacy Policy, Returns & Refund Policy, and any other policies expressly referenced on our Website, form the applicable terms governing your use of our Website and purchases from ZMAAS, subject to any additional terms presented during checkout.
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary, and the remaining provisions will continue to apply.
ZMAAS
ZMAAS Ltd
zmaas.co.uk
Jewelry for every moment.